For palletised deliveries, the goods will be delivered as close as possible to your front door. We recommend at least 2 able bodied persons are available to receive the delivery and carry the goods inside.
We hope you have found everything that you require on our website. However, if you still have any questions, please do not hesitate to contact one of our experienced btw sales advisors at your nearest btw showroom. Details can be found on our showrooms page.
We are happy to accept back most products as returns as long as they are still in shade, in perfect unopened packaging and fit for re-sale. In the interest of stock rotation please return any complete products as soon as possible, but in any case not later than 4 weeks from date
A 30% re-stocking charge will be applied to all goods returned for refund.
Special order tile or bathware products, adhesives, grouts, underfloor heating, chemicals, natural stone (travertine, marble, slate), wood products and shower doors cannot be returned or refunded.
btw want you to be happy with your purchase for many years to come. If your product breaks down or stops working due to a manufacturing fault, we will be happy to replace it in part or in full as required within the guarantee period. T&C's apply.
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